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Frequently asked questions

Are the devices new or refurbished?

Most of our diagnostic devices and rugged hardware are professionally refurbished and technically tested. The exact condition and warranty scope are stated in each product description.

What warranty and support do I get?

Our devices usually come with a 12-month warranty and technical support. The exact duration and scope may vary by product and are stated on the respective product page.

How fast is shipping?

Orders are usually dispatched within 1–2 working days. Details on shipping times and costs can be found in our shipping and payment terms.

Which payment methods do you offer?

You can conveniently pay by credit card, PayPal, Klarna (buy on invoice or instalments) and other common payment methods.