Free shipping from €50 (Germany) – within the EU from €100
Delivery
Delivery is made to the delivery address provided by the customer during the ordering process. By way of exception, where PayPal is selected as the payment method, the delivery address stored with PayPal at the time of payment is decisive.
If delivery to the customer was not possible and the transport company returns the goods to the seller, the customer bears the costs of the unsuccessful delivery. This does not apply where the customer exercises their right of withdrawal by refusing acceptance, where they are not responsible for the circumstance that made delivery impossible, or where they were temporarily prevented from accepting the goods – unless the seller had given them reasonable advance notice of the delivery.
Shipping costs
- Germany: free from an order value of €50, below that €3.99
- European Union: free from an order value of €100, below that €14.99
- Switzerland: €20.00
- United Kingdom: GBP 20.00
Delivery area and delivery time
We deliver to Germany, to the 26 other countries of the European Union and to Switzerland and the United Kingdom. We are currently unable to deliver to other countries.
For deliveries to Switzerland and the United Kingdom, customs duties, import taxes or other charges may be incurred in addition; these are borne by the customer.
The delivery time within Germany is usually 1–3 working days.
Payment methods
You can pay by credit card (Visa, Mastercard, Maestro), PayPal, Klarna (purchase on account or instalments), Shop Pay, Apple Pay, Google Pay, advance payment by bank transfer or cash on delivery.
Cash on delivery is only available for deliveries within Germany from an order value of €50. An additional fee of €9.99 is charged for it.
Digital licences and activations
Update licences, secure gateway activations and HaynesPro access are digital goods. No shipping costs apply – you will receive the activation code by email once payment has been received, usually within 1–3 working days.
If the licence is tied to a device, enter your device’s serial number directly in the order form when purchasing. That way we can set up the activation for your device without further enquiries.
Please note: for digital licences the right of withdrawal expires as soon as we have begun providing the item and you have expressly agreed to this beforehand. For devices and all other goods, the statutory right of withdrawal applies unchanged.